It's less about how we run the company. It's about how we drive the company and it's actually people that are driving these business outcomes.

For a people-ready business, there's a universal set of requirements that a business needs to deliver across the enterprise.

We've really put the power train in place to connect the business application to the people and we've really driven a fundamentally different set of results.

We would call this role-based productivity. It's a very powerful concept.

With the Web 2.0, we have a situation where customer experience is being defined on the Web.